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Fresh, organic, local
Shipping and Processing Policy
Shipping: Thank you for visiting and making a purchase! Old Twist ships our orders via UPS. You will receive an email update with your tracking number once your order has shipped.
Processing: All orders are processed within 12 hrs, except for cakes that are done fresh from the order, and it will take us up to 24 hrs. Standard shipping typically takes between 3 business days for destinations within the Continental United States.
Orders placed on Friday after 10 am will be processed Monday by 7 am.
Return and Refund Policy
We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items reived are what you have ordered. If you have received an INCORRECT item, DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened, tampered, ed with, or not in their original condition.
We do our best to minimize product breakage in transit; however, pound cakes can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please get in touch with us directly, and we will do our best to resolve the issue.
For damaged products not purchased directly from Old Twist Catering and Bakery (e.g., grocery store, vendor, etc.), please get in touch with the store where the original purchase was made. In most instances, you may be asked to provide your original sales receipt.